RETURNS

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Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To make a return, you must show us a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at mike@mjcandco.site
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to mike@mjcandco.site and send us your item to mr massol mikael at 4 passage des chasses 92110 clichy

Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.

Shipping
To return a product, you must mail it to: [your company or home address]
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.

Shipping:

1. We guarantee to ship goods out within 24-72 hour after payment confirmation except holiday.
2. We ship by post, HKpost EMS, DHL, Fedex, according to your choice when ordering.
3. If you have not received the item within 60 days, please feel free to contact us. we will do everything possible to resolve the problem.
4. We are not responsible for any delays caused by customs, import duties, taxes or other customs charges.

Depending on the destination country, delivery will take between 7 and 40 days.

On average, delivery to France will take place within 18 days.

You can constantly monitor the progress of your order upon receipt of an email confirming the shipment of your order.

We regularly receive questions from our customers and here are the answers you will find below:

1/When will I receive my order?

Answer: For orders placed we guarantee to ship goods out within 24-72 hours after payment confirmation except holiday.

Depending on the carrier chosen, delivery times may vary. Our average delivery times are 7 to 21 working days.

For some products, we deliver in less than a week .

To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediaries.

This allows us to offer you really advantageous prices compared to what you can get in a physical store.

In any case, if you do not receive your item within 60 days then we will refund you in full the price of the item .

2/I want to modify/cancel my order, how do I do it?

Answer: As soon as your order is validated, dear customer, the information is immediately transmitted to our logistics providers so that your order can be prepared and sent as quickly as possible. It is therefore no longer possible for us to modify its content, and the information provided by you during your last order (address, size, colors, etc.). You have 30 days to return a product to us. Do not hesitate to consult our section: InformationDelivery and Returns.

3/ Which country(ies) do you deliver to?

Answer: We deliver to all the countries indicated in our Delivery Information section.

Delivery costs are FREE for all orders from € 40 and only on our favorite products in France, the EU and Luxembourg.

Otherwise, our delivery costs are €4.90 in France, Luxembourg, and EU and €9.90 for the rest of the world

Your question is not among the list of questions below, dear customers, do not hesitate to send us an e-mail and we will respond to you as soon as possible. We deliver to Metropolitan France, in the French Overseas Territories. TOM, in Belgium and Switzerland, we plan to extend our business to Luxembourg, the EU, Canada and the United States.

4/ Can I send to a loved one?

Of course, you just need to enter your address in Billing address and his address in Shipping address

5/ I received a defective/broken product, what should I do?

You must contact us by email within 30 days after receipt of the package. We advise you to attach photos/videos of the defective/broken item to your message as well as the NAME, FIRST NAME, ORDER NUMBER so that a solution can be found as quickly as possible.

Once your request has been processed, we will send you a prepaid return label so that you can send the defective item back to us. Once receipt has been made, we will return the item to you depending on stock or we will issue a refund.

6/ I would like to return items to you, what is the procedure?

You have a withdrawal period of 30 days. Only items returned in their original packaging are taken back. Incomplete items that are damaged or have visibly been used cannot be returned.

You must return the new item(s) to the following return address:

MJC and CO

4, passage of hunts

92110 Clichy

FRANCE

It is your responsibility to keep all proof of return. We are not responsible in the event of loss or damage. You are free to choose any type of shipment and mode of transport. Return costs are therefore your responsibility.

Once the return is received it must be processed by our teams. We will come back to you to offer you a credit or a refund.

7/ The tracking of my package indicates that it has been delivered but I have not received anything, what should I do?

We advise you first to go to your caretaker and your neighbors to make sure that they have not received anything for you. Once the verification has been carried out, you will need to go to the post office to verify that the package is not there and open an investigation with the carrier.

If you have no news about your package, please contact us “via our form” so that we can proceed with credit compensation or a refund.

8/ My package is late, what should I do?

We invite you to consult your delivery tracking number. If you notice an anomaly in the tracking or a receipt that is much too late, contact us by email to open an investigation, which can take up to 21 days. We cannot make any new shipments or refunds until we have received feedback from the carrier.

9/ What are our payment methods?

Our store uses SSL encryption technology which offers you maximum security , particularly on data protection for online banking services .

Currently, you can pay by credit card or Paypal account on our site. We do not accept bank checks, transfers or payment upon receipt.

If you cannot find the answer to your questions, dear customers, write to us by email: mike@mjcandco.site or in the “Contact” section.