ENVÍANOS UNA LÍNEA
We regularly receive questions from our customers and here are the answers you will find below:
1/When will I receive my order?
Answer: For orders placed we guarantee to ship goods out within 24-72 hours after payment confirmation except holiday.
Depending on the type of product and carrier chosen, delivery times may vary. Our average delivery times are 1 to 3 days or 7 to 21 working days,
For certain products like “ degrif ” or others , we deliver in less than a week .
To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediaries.
This allows us to offer you really advantageous prices compared to what you can get in a physical store.
In any case, if you do not receive your item within 60 days then we will refund you in full the price of the item .
2/I want to modify/cancel my order, how do I do it?
Answer: As soon as your order is validated, dear customer, the information is immediately transmitted to our logistics providers so that your order can be prepared and sent as quickly as possible. It is therefore no longer possible for us to modify its content, and the information provided by you during your last order (address, size, colors, etc.). You have 30 days to return a product to us. Do not hesitate to consult our section: InformationDelivery and Returns.
3/ Which country(ies) do you deliver to?
Answer: We deliver to all the countries indicated in our Delivery Information section.
Delivery costs are FREE for all orders from € 40 and only on our favorite products in France, the EU and Luxembourg.
Otherwise, our delivery costs amount to €4.90 in France, Luxembourg, and the EU and €9.90 for the rest of the world, costs which are not obligatory but rather participatory for customers wishing to help us improve our customer service.
Your question is not among the list of questions below, dear customers, do not hesitate to send us an e-mail and we will respond to you as soon as possible. We deliver to Metropolitan France, in the French Overseas Territories. TOM, in Belgium and Switzerland, we plan to extend our business to Luxembourg, the EU, Canada and the United States.
4/ Can I send to a loved one?
Of course, you just need to enter your address in Billing address and his address in Shipping address
5/ I received a defective/broken product, what should I do?
You must contact us by email within 30 days after receipt of the package. We advise you to attach photos/videos of the defective/broken item to your message as well as the NAME, FIRST NAME, ORDER NUMBER so that a solution can be found as quickly as possible.
Once your request has been processed, we will send you a prepaid return label so that you can send the defective item back to us. Once receipt has been made, we will return the item to you depending on stock or we will issue a refund.
6/ I would like to return items to you, what is the procedure?
You have a withdrawal period of 30 days. Only items returned in their original packaging are taken back. Incomplete items that are damaged or have visibly been used cannot be returned.
You must return the new item(s) to the following return address:
MJC and CO
4, passage of hunts
92110 Clichy
FRANCE
It is your responsibility to keep all proof of return. We are not responsible in the event of loss or damage. You are free to choose any type of shipment and mode of transport. Return costs are therefore your responsibility.
Once the return is received it must be processed by our teams. We will come back to you to offer you a credit or a refund.
7/ The tracking of my package indicates that it has been delivered but I have not received anything, what should I do?
We advise you first to go to your caretaker and your neighbors to make sure that they have not received anything for you. Once the verification has been carried out, you will need to go to the post office to verify that the package is not there and open an investigation with the carrier.
If you have no news about your package, please contact us “via our form” so that we can proceed with credit compensation or a refund.
8/ My package is late, what should I do?
We invite you to consult your delivery tracking number. If you notice an anomaly in the tracking or a receipt that is much too late, contact us by email to open an investigation, which can take up to 21 days. We cannot make any new shipments or refunds until we have received feedback from the carrier.
9/ What are our payment methods?
Our store uses SSL encryption technology which offers you maximum security , particularly on data protection for online banking services .
Currently, you can pay by credit card or Paypal account on our site. We do not accept bank checks, transfers or payment upon receipt.
If you cannot find the answer to your questions, dear customers, write to us by email: mike@mjcandco.site or in the “Contact” section.
